Order EditsUpdated 6 months ago

If you just ordered and need to make a change to the order, don't worry, we now offer order editing for the following:

1. Order Cancellation
2. Address changes
3. Order edits like quantity changes or item changes

For these common scenarios, we now offer self-service order editing. Simply click the order status link in the order confirmation you received by email or SMS to go to your order status page. You will see a "Change Order" section above your order details if self-service editing is available. Click the "Edit Order" button to make the necessary changes. 

Limitations:

• Editing is available within a limited time window to avoid fulfillment delays.
• Sales tax is not recalculated on address changes.
• Self-service is not available if certain discounts are applied to the order. 
• If the changes result in a higher total amount, the order will be held until the balance is paid. The balance may be paid within the order change window.
• Discount codes may not be added via self-service.
• The ship-to-country may not be changed. 

If self-service order editing is unavailable or does not meet your needs, our customer experience team is always available to help, just Contact Us.